About Us

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All About Hearing: Our Story

Diane Fox opened All About Hearing in 2003. As someone who has hearing loss, she opened the practice in order to help others with their hearing health. All About Hearing has remained an independent, family operated practice. Our mission is to help people manage their hearing loss through hearing aids so they can live an improved quality of life. We take the time to get to know our patients and we will always treat you like family. Our patients continue to come back to us for their hearing aid needs because they trust us to help them.

If you or someone you know could use amplification from hearing aids then contact us today! We would love to assist you in your journey to better hearing.

Meet Our Team

Diane Fox, BC-HIS, COHC, Owner of All About Hearing

Diane Fox

BC-HIS, COHC, Owner

Diane Fox started working for a local hearing clinic in 1994 and has never left. Although she began as an office manager, she quickly found he magic in assisting patients hear better and changed the focus of her career to become a Board-Certified Hearing Instrument Specialist. She opened All About Hearing in 2003 and has thrived since. She actively listens to her patients and understands their needs. Being hearing impaired herself, she’s worn hearing aids since 2006 and can empathize with issues that the hearing impaired often find themselves experiencing and strives to find the correct solution for each individual patient. 

Diane Fox started working for a local hearing clinic in 1994 and has never left. Although she began as an office manager, she quickly found he magic in assisting patients hear better and changed the focus of her career to become a Board-Certified Hearing Instrument Specialist. She opened All About Hearing in 2003 and has thrived since. She actively listens to her patients and understands their needs. Being hearing impaired herself, she’s worn hearing aids since 2006 and can empathize with issues that the hearing impaired often find themselves experiencing and strives to find the correct solution for each individual patient.  

In her spare time, she can be found volunteering in her community with her Kiwanis Club of Mount Vernon, or at home with her dogs Max, Gomer and Nellie, and most importantly, her 2 grandkids. And of course she’s a huge Seahawk Fan!

Steven Rickards boasts of being around the hearing industry since he was a kid, as he was forced to listen to his mom’s daily monologues about her patients. He’s a Hearing Conservationist who practices what he preaches by wearing his ear protection when riding his Harley Davidson throughout the Pacific Northwest. Steven is extremely social and finds great joy in helping his patients along their hearing journey. In his free time, he is commonly seen accompanying his mother to the Seahawks games (so she doesn’t fall).

Steven Rickards, Hearing Instrument Specialist at All About Hearing

Steven Rickards

Hearing Instrument Specialist

Steven Rickards boasts of being around the hearing industry since he was a kid, as he was forced to listen to his mom’s daily monologues about her patients. He’s a Hearing Conservationist who practices what he preaches by wearing his ear protection when riding his Harley Davidson throughout the Pacific Northwest. Steven is extremely social and finds great joy in helping his patients along their hearing journey. In his free time, he is commonly seen accompanying his mother to the Seahawks games (so she doesn’t fall).

Fran Starr, Office Manager at All About Hearing

Fran Starr

Office Manager

Fran Starr has been with AAH since 2015 and is a transplant from the Philadelphia area. Her fortes are knowing insurance-speak and dealing with 3rd parties without pulling her hair out. In addition to being our bookkeeper and sharing Office Manager duties, she is an avid reader, knitter, and a die-hard Mariners’ fan. 
Fran Starr has been with AAH since 2015 and is a transplant from the Philadelphia area. Her fortes are knowing insurance-speak and dealing with 3rd parties without pulling her hair out. In addition to being our bookkeeper and sharing Office Manager duties, she is an avid reader, knitter, and a die-hard Mariners’ fan. 

Samantha Lizotte is the smiling person you’ll encounter when you call our office. She’s the person who will schedule your appointment, confirm your insurance benefit, treat you like family when you arrive for your appointment, and she will remember your name for future visits. She also performs most of the clean and checks in the office. She is the glue that holds our office together and can answer almost any question that can be posed to her. We’re very fortunate to have Sam with us since 2018.

Samantha Lizotte, Patient Ambassador at All About Hearing

Samantha Lizotte

Patient Ambassador

Samantha Lizotte is the smiling person you’ll encounter when you call our office. She’s the person who will schedule your appointment, confirm your insurance benefit, treat you like family when you arrive for your appointment, and she will remember your name for future visits. She also performs most of the clean and checks in the office. She is the glue that holds our office together and can answer almost any question that can be posed to her. We’re very fortunate to have Sam with us since 2018.

Nellie at the All About Hearing office

Nellie

Rottweiler Puppy

Nellie is our office greeter and has held that position since joining the staff in May 2021 as a pup. She has an affinity for playing with balloons, chewing the furniture, and being a trash panda. She’s a sweet girl and is learning to be a good office dog.

Nellie is our office greeter and has held that position since joining the staff in May 2021 as a pup. She has an affinity for playing with balloons, chewing the furniture, and being a trash panda. She’s a sweet girl and is learning to be a good office dog.

Tulips outside Burlington, WA

Armi

Our dear dog-owner Armi crossed the rainbow bridge earlier this spring and our hearts broke with her passing. She loved coming to work daily and was always available for scratches and growling at the UPS driver. She was truly Diane’s best friend and will be missed forever.

Our Community Involvement

At All About Hearing, we truly believe in being an integral part of our community. We are aligned with both the Mount Vernon and Burlington Chambers of Commerce and we are an annual sponsor of Berry Dairy Days every June as well as the River Walk Music Festival every August. 

Diane has been a member of the Kiwanis Club of Mount Vernon for over 10 years. In 2022 we are resuming our traditional Salmon BBQ but with a twist. This year we will be serving only on Fridays through Sundays the entire month of April. Diane has been named as Salmon BBQ chair, a position she has held or assisted with since becoming a member. 

The pandemic has curtailed our monthly visits to retirement centers to service hearing aids, so we started a pick-up and delivery service for those who weren’t able to get out to obtain service. When retirement centers are open, we are able to see patients and take care of their individual needs.

In 2021 we gave over $1,000 to the Skagit Humane Society, $1,000 to SPOT (Saving Pets one at a Time) and gave $2,000 to the Skagit Domestic Violence/Sexual Assault Shelter. These are all non-profits who depend on community donations of time and funds for their existence.

We love our patients and treat them like family. Each year we have a Patient Appreciation BBQ at our office. Last year we had to pivot to a curbside pick-up for our BBQ but many enjoyed our family having the opportunity to feed our patients. This year is in the planning stages, so if you have any ideas please let us know!

Our Office

OFFICE LOCATION

218 East Rio Vista Ave
Burlington, WA 98233

Phone:

Fax:
(360) 707-5600

Monday – Friday

8:00AM – 5:00PM

Evening and weekend appointments available.

If you can’t come to us,
we can make arrangements to come to you!

Our Location

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